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Service Advisor

Cooper KIA, a true family owned and run operation that has an opening in our fast growing service department for an independent, success-driven individual who is reliable and motivated to excel both monetarily and professionally.

Job Description

Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Automotive Service Advisor - Auto Sales - Customer Service Writer

Qualifications:

  • Previous Service Advisor experience, preferred
  • Prior experience in the automotive industry a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Basic mechanical understanding of an automobile
  • Strong organizational skills and detail oriented
  • Be at least 18 years of age
  • Possess an acceptable driving record and a valid driver's license in your state of residence.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

Job Type: Full-time

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Contact

Cooper Kia

5056 Commercial Drive
Directions Yorkville, NY 13495

  • Sales: (888) 463-6413
  • Service: (888) 465-2947
  • Parts: (888) 468-4220

Hours

  • Monday 8:30AM - 8:00PM
  • Tuesday 8:30AM - 8:00PM
  • Wednesday 8:30AM - 8:00PM
  • Thursday 8:30AM - 8:00PM
  • Friday 8:30AM - 6:00PM
  • Saturday 9:00AM - 5:00PM
  • Sunday Closed